- Why is there a $100 monthly minimum?
- The paid plan starts at a minimum quantity of 4 providers, so the smallest paid bill is $100 per month. Above 4 providers the floor stops mattering and you pay $25 per active provider. Below it, a firm that small is usually better served by an outsourced credentialing service than by a tool, and I would rather say so than sell you something that does not fit.
- What counts as an active provider?
- A provider on your roster that RosterSafe is actively tracking deadlines for. The count is reconciled against your roster nightly, so the number you are billed for follows your actual book rather than a seat license you bought once and forgot.
- What happens when I add or remove a provider mid-month?
- Adding a provider is charged prorated for the rest of the period, so you pay for the days you use. Removing one does not produce a refund and does not lower your bill mid-period; the slot stays paid for until the period ends, which means you can put a different provider into it at no extra cost. The reduction is applied at your next renewal.
- Is the free test drive really free forever?
- Yes. One provider, with no card required and no trial clock counting down at you. It is a test drive rather than a smaller product: it exists so you can watch real alerts fire against a real provider before you decide anything. One provider will not hold your book, and I am not going to pretend otherwise, but it will tell you whether the alerts do what I say they do.
- Do I have to sign a contract or talk to sales?
- No. You can sign up, import a roster, and pay by card without speaking to anyone. There is no annual lock-in on the monthly plan, no auto-renewal trap, and canceling does not require an email to support.
- What is the difference between monthly and annual?
- Annual is billed at 10 times the monthly rate rather than 12, so two months are free. That is $250 per provider per year with a $1,000 per year floor. The per-provider rate and the feature set are otherwise identical.
- Do I need a quote to see the price?
- No. The Billing Firm rate is on this page, there is no form to fill in before you can see it, and you can sign up and pay by card at it. You can work your own bill out from the number above, which is what makes it budgetable and re-billable to your own clients at a known margin. Rosters past 100 providers are priced case by case under Enterprise, and that is said on this page rather than hidden behind a form.
- What if I have more than 100 providers?
- Then email [email protected] with your roster size and how many people run credentialing on it, and we work out a rate and an annual agreement. Past 100 providers the card rate above stops being the right answer for either of us, so that is where Enterprise starts rather than at the plan's hard ceiling of 1000. It is the same product either way: same deadline engine, same screening, same three roles.