Built for the office in the middle

The doctor works. The insurer pays. Somebody in between does the paperwork that connects the two, and until that paperwork is current the doctor cannot be billed for. RosterSafe is for the somebody.

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Why this exists

Before an insurer pays a provider, it has to approve that provider first. Each payer approves separately, on its own portal, with its own forms, and each approval expires on its own schedule. Add a state license renewing every year or two, a DEA registration every three, malpractice cover annually, and a CAQH re-attestation every 120 days.

That is a few hundred staggered deadlines for a firm managing 20 providers, and nothing about them lines up into a tidy annual batch you could plan around. Something is expiring nearly every week.

The tool almost everyone uses for this is a spreadsheet. A spreadsheet has no alarm. It is a record of what you already know, and it is only as reliable as one person remembering to open it on a busy week. When it fails, a provider goes non-billable, claims start denying, and the client usually notices before the firm does.

Credentialing software exists, but it is built for hospitals and health systems. It is quote-only, priced accordingly, and shaped around one organization managing its own employed clinicians. A billing firm is a different shape: many separate client practices, none of whose clinicians it employs, all of whose deadlines it is accountable for. Nobody was building for that shape, so I did.

What it is built against

Five principles, written down before the code and used to settle arguments since.

  1. Nothing lapses, and the system proves it

    Every design decision serves the deadline promise. An alert that fires silently, or a delivery failure that hides, is a product failure rather than a bug in a side feature. That is why every notification keeps its own per-channel delivery record and why delivery is redundant across email, in-app, and digest.

  2. The whole book, in one view

    A firm runs many client practices at once, so the cross-client rollup is the default posture and per-practice tunnel vision is the exception. Most credentialing tools are built the other way round because they were built for a single practice.

  3. Compare against the spreadsheet, not the enterprise suite

    The honest competitive alternative for a firm this size is the free spreadsheet it uses today. So the product competes on clarity and on how fast a real roster gets in, rather than on feature count against products built for hospitals.

  4. Own the book to earn the retention

    Depth that pulls a firm's entire credentialing operation inside RosterSafe outranks breadth that adds a slice. Every roadmap decision is judged against whether it deepens the book RosterSafe holds or grows the payer library.

  5. Say no on purpose

    Hospital and enterprise territory is declined by design. Scope creep toward it dissolves the positioning, and would turn this into a worse version of products that already exist.

What I deliberately do not build

Saying no is part of the positioning rather than a gap in the roadmap. If one of these is what you need, another product will serve you better and I would rather tell you now.

Clinical privileging, OPPE and FPPE, committee voting
These belong to the hospital buyer I am not serving.
A credentialing service
I do not submit applications or chase payers for you. That is a different business with different liabilities, and several competitors already do it well.
NPDB continuous query
Enterprise scope.
HRIS and payroll sync
You are tracking other firms' rosters, not employing the clinicians.
Payer-side network adequacy reporting
That is a product for health plans.

Where this actually stands

RosterSafe is early. It is a complete, working product, built and run by one person, and it is at the start of its life rather than the middle of it.

So rather than ask you to take anything on trust, I have made it cheap to find out for yourself: the free test drive holds one provider forever with no card, the price for everything above that is published, and there is no annual term to be trapped in.

The market I am built for is small, a few hundred firms in total, and they mostly know each other. In a pool that size a single bad reference is visible to a meaningful slice of the whole thing. That is the practical reason for the honesty on this site, not just the principled one. I cannot afford to be caught overstating anything.

Who builds it

RosterSafe is built by Charles C. One person: the same one who writes the code, answers [email protected], and wrote every page on this site, including the comparison pages that name what RosterSafe cannot do and the one that says a competitor is cheaper.

That cuts both ways and you should weigh both halves. It means the person who replies to you is the person who can fix the thing. It also means there is no team behind him, no support rota, and no second pair of hands if he is ill. For a product whose promise is that nothing lapses, that is a fair question to ask, and the honest answer is that the alerting runs on scheduled jobs rather than on anybody remembering to press a button.

Things you can hold me to

  • No invented social proof, ever

    No testimonials, logos, case studies, or "trusted by" treatments appear on this site unless they are real. Customers are named with permission or not at all.

  • The price is published and it is one price

    One published rate. No negotiated deals, no enterprise tier with a different number on it, no quote request. What you see is what every customer pays, which also means you can budget it and re-bill it to your own clients.

  • My comparison pages name what RosterSafe cannot do

    Every competitor page on this site has a section listing where that competitor beats RosterSafe, with sources you can check. One of them tells you to keep the product you already have. Corrections are welcome, including from the companies being compared.

  • I will tell you what I am not

    RosterSafe is not SOC 2 certified. There is no Business Associate Agreement and no external penetration test. The security page leads with that list rather than burying it, because you would find out eventually and it is better to find out now.

  • The product is a tool, not a guarantee

    RosterSafe helps you track dates. It does not credential your providers and it does not assume responsibility for your deadlines. No copy on this site will ever suggest otherwise, because a promise I cannot keep is worse than no promise.

Ask me anything

Including the awkward questions. The person who replies is the person who writes the code.

Get in touch

Or take the free test drive and skip the conversation.