- What does RosterSafe actually do?
- It holds every provider on your roster across every client practice you serve, tracks their licenses, DEA registration, malpractice cover, CAQH re-attestation clock and per-payer enrollments, and warns you before any of it expires. It screens the roster against OIG-LEIE and SAM.gov so you never bill a claim for an excluded provider. It does not submit applications or talk to payers for you.
- How is this different from a license tracker?
- A generic tracker watches dates. It cannot see a payer enrollment, which is roughly 25 separate approvals per provider, each expiring on its own two to three year cycle. That is most of a credentialing coordinator job, and it is invisible to a date tracker. RosterSafe treats the enrollment lifecycle and the CAQH 120-day clock as first-class objects.
- We serve many client practices. Does that work?
- That is the shape the product is built around. Every client practice is a separate object under your firm, the default dashboard rolls up across all of them, and you can filter to one. You can also give a client a read-only login pinned to just their own roster, which the database enforces rather than the interface hiding.
- How do I get my roster in?
- Upload a CSV and map your columns, or look providers up by NPI against the free NPPES registry to fill in their details. There is no CAQH participation gate and no eligibility check to clear first, so you can be looking at real deadlines in the first session.
- What happens when something is about to expire?
- You get alerts at windows you set, defaulting to 90, 60, 30 and 7 days out, by email and in the app. If a date passes without being resolved, the alerts keep going rather than falling silent, because that is the moment the money starts leaking. Every notification keeps its own per-channel delivery record, so whether a given alert actually went out is answerable rather than assumed.
- What does it cost?
- $25 per active provider per month, with a $100 per month minimum, which works out to a minimum of 4 providers. Annual is billed at 10 times the monthly rate, so two months are free. Before any of that there is a free test drive: one provider, no card, no clock on it. Full detail is on the pricing page, and there is no sales call.
- We already outsource credentialing. Is this for us?
- It depends which side of that you are on. If you are the firm doing credentialing for client practices, this is the tool you run it on. If you buy credentialing as a service from somebody else and you are happy with them, RosterSafe is not for you, and I would rather say so now than after you have signed up. RosterSafe is software: it does not submit applications, chase payers, or make calls on your behalf.
- Is RosterSafe SOC 2 certified?
- No, and I am not going to imply otherwise. I have not completed a SOC 2 audit and I do not currently sign Business Associate Agreements. The security page describes exactly what is and is not in place, including database-enforced tenant isolation and AES-256-GCM encryption on SSN and DEA fields.
- Can I judge it before I commit a roster to it?
- That is what the free test drive is for. Put one of your own providers in, with a real date on a real credential, and watch what the product does as that date comes round. It costs nothing, takes no card, and has no clock on it, so you can judge the alerts on your own data rather than on a description of them.