Terms of Service

Effective: August 25, 2026

These Terms of Service ("Terms") govern your access to and use of RosterSafe (the "Service"), a credential and payer-enrollment tracking application. By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

RosterSafe is a tool, not a guarantee

RosterSafe helps you track dates. It does not credential your providers, does not file anything with any payer or licensing board, and does not assume responsibility for any deadline. You remain solely responsible for the accuracy of the data you enter, for monitoring your own credentialing deadlines, for maintaining every license, certification, and payer enrollment, and for your own regulatory and contractual compliance.

Reminders, alerts, dashboards, screening results, and reports produced by the Service are conveniences built on the data you supply and on third-party sources. They may be late, incomplete, or wrong. They are not legal, compliance, billing, or professional advice, and they are not a substitute for your own verification with the issuing authority or payer.Do not rely on RosterSafe as your only control over a credentialing deadline. If a credential lapses, if a provider becomes non-billable, if a claim is denied, or if an excluded party appears on your roster, that remains your responsibility and not ours.

1. Acceptance of these Terms

You must be at least 18 years old and legally able to enter into a contract to use the Service. If you do not agree to these Terms, do not use the Service.

2. Accounts and firm data

You are responsible for keeping your credentials confidential and for all activity that occurs under your account.
An account owner may invite other users and assign roles. The owner is responsible for the actions of every user they invite and for removing access when a user leaves.
You must notify us promptly at [email protected] if you believe your account has been accessed without authorization.
You retain ownership of the provider, practice, credential, and document data you upload ("Your Data"). You grant us a limited license to host, process, transmit, back up, and display Your Data solely to operate and support the Service.
You represent that you have the right to upload Your Data, including any personal information about providers, and that doing so does not violate any law or agreement binding on you.

3. Acceptable use

You agree not to:

use the Service for any unlawful purpose or in violation of any regulation applicable to you;
upload malware, or attempt to probe, scan, or breach the security of the Service;
attempt to access another customer's data, or circumvent any access control or usage limit;
reverse engineer, decompile, scrape, or resell the Service;
place an unreasonable load on the infrastructure, including through automated bulk requests; or
use the Service to harass, defame, or discriminate against any individual.

We may suspend an account immediately if we reasonably believe it is being used in a way that violates this section or endangers other customers.

4. Subscriptions, billing, and refunds

The Service offers a free plan limited to one provider and a paid Billing Firm plan charged per active provider, subject to a published monthly (or annual) minimum. Current prices are shown on our pricing page.
Payments are processed by Paddle, which acts as the merchant of record. Paddle's own terms apply to the payment transaction, including the handling of sales tax and VAT.
Subscriptions renew automatically for the same interval until canceled. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current period.
14-day money-back guarantee. You may request a full refund of any payment within 14 days of that payment by emailing [email protected]. You do not have to give us a reason. Paddle returns the money to the card that was charged, and how long it takes to appear is up to your bank.
Outside that window, there are no mid-period refunds. Adding providers during a period results in an immediate prorated charge. Removing providers during a period does not produce a refund or a credit and does not reduce the charge for the remainder of that period; the reduction is applied at the next renewal. Canceling mid-period does not refund the unused portion, and you keep access until the period ends.
We may change prices with at least 30 days' notice before the change applies to your next renewal. Continuing to use the Service after that date means you accept the new price.
If a payment fails, we may retry it and may suspend or downgrade the account until payment succeeds.

5. Third-party data and services

Parts of the Service rely on third-party sources and providers, including public registries such as NPPES, exclusion lists such as OIG-LEIE and SAM.gov, email delivery, and cloud hosting and storage. We do not control those sources, do not warrant their accuracy, completeness, or availability, and are not responsible for their outages, changes, or errors. Exclusion screening results in particular are informational and must be confirmed against the authoritative source before you act on them.

6. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that creates legal risk or harms other customers. We will give notice where it is practical to do so.

After termination you may request an export of Your Data for a reasonable period. After that, we may delete Your Data in line with our retention practices. Sections covering billing already incurred, disclaimers, limitation of liability, and indemnity survive termination.

7. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, timely, secure, or error free, that alerts or notifications will be delivered or delivered on time, that any data displayed is accurate or current, or that defects will be corrected. Email and in-app notifications depend on networks and providers outside our control and can be delayed, filtered, or lost.

8. Limitation of liability

To the maximum extent permitted by law, RosterSafe and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of revenue, profits, billings, reimbursement, goodwill, data, or business opportunity, arising out of or related to the Service, whether based in contract, tort, negligence, strict liability, or any other theory, even if we have been advised of the possibility of such damages.

Without limiting the above, we are not liable for a lapsed license, certification, or payer enrollment; for a provider becoming non-billable; for denied, delayed, or recouped claims; for penalties, fines, or settlements; for an audit finding; or for any consequence of a missed deadline, a missed or late alert, an inaccurate record, or a false-negative or false-positive exclusion screening result. You acknowledge that you maintain your own independent processes for tracking and meeting these obligations, and that the Service is a supplement to those processes rather than a replacement for them.

Our total aggregate liability for all claims relating to the Service in any 12-month period will not exceed the greater of (a) the amount you actually paid us for the Service in the 12 months before the event giving rise to the claim, or (b) one hundred US dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where that applies, the exclusions and limits above apply only to the extent permitted, and nothing in these Terms limits liability for fraud or for anything else that cannot lawfully be limited.

9. Indemnity

You agree to indemnify and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) brought by a third party, including your client practices, providers, or a payer, arising from Your Data, your use of the Service, or your breach of these Terms.

10. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give notice by email or in the application before it takes effect, and we will update the effective date above. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Service and cancel your subscription.

11. General

These Terms, together with our privacy notice, are the entire agreement between you and us regarding the Service.
If any provision is found unenforceable, the rest remains in force and the unenforceable provision is applied to the maximum extent permitted.
Our failure to enforce a provision is not a waiver of our right to enforce it later.
You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
We are not liable for any failure or delay caused by events outside our reasonable control, including network or provider outages, natural events, and acts of government.

12. Contact

Questions about these Terms can be sent to [email protected].